0.5h length

Helping Great Companies Get Better at Compliance

Course Overview

A customer emails asking you to delete their account. Another calls, demanding to know what data you have about them. Someone requests a refund and you need their order history to process it. A colleague asks you to forward a complaint thread, but it contains sensitive information.

You handle situations like this every day. But one wrong move and you've violated the GDPR.

This course shows you how to handle customer complaints and requests without accidentally breaking data protection rules.

 

What you’ll learn:

  • What actually counts as personal data in support tickets, 
  • How long you can keep complaint records and chat logs, 
  • What to do when customers ask to delete or access their data, 
  • When you can share customer information with colleagues or managers, 
  • How to handle angry customers who make GDPR requests,
  • What information you can ask for and what crosses the line, and 
  • How to document complaints without over-collecting data.

You'll see real scenarios like customers requesting account deletion during an active dispute, forwarding tickets that contain sensitive information, storing complaint emails longer than necessary, sharing customer details in team chats, and handling requests that seem unclear or suspicious.

By the end, you'll know how to recognize GDPR requests hidden in regular complaints, respond to data requests within legal timeframes, protect customer information while resolving issues, and avoid the mistakes that trigger regulatory complaints.

Stop worrying if you're doing it right. Learn what "right" actually looks like in customer support.

Modules

  • GDPR in Complaint Handling – This module provides participants with a clear and practical understanding of how personal data is processed during the complaint resolution process and what their specific obligations are under the GDPR. They will learn to recognize when personal data processing begins, whether a customer submits a complaint via email, phone, online form, or in person, and what that means in practical terms.

Lessons

  1. Chapter 1

     Poglavlje 1

     GDPR in Customer Support

Why Register?

  • Reduce the risk of inspections, complaints, and regulatory fines : protect yourself and your organisation.

  • Minimize legal and financial liability by educating your employees.

  • Gain a clear understanding of how to handle customer personal data lawfully in your daily work.

  • Learn to identify and avoid risky situations that could lead to data breaches.

  • Contribute to building customer trust.

  • Align your daily tasks with GDPR requirements.

Reach your full potential.

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