0.5h length

Helping Great Companies Get Better at Compliance

Course Overview

You process customer data all day; emails, addresses, order history, payment info. One wrong click and you've sent someone else's order confirmation. One misconfigured cookie banner and you're collecting data illegally.

This course shows you exactly what GDPR mistakes look like in web shops, and how to avoid them. No legal jargon, just practical guidance for the situations you face every day.


What you’ll learn:

  • How to set up cookie consent that actually works and doesn't break the law, 
  • How to recognize GDPR requests from customers (deletion, access, objection), 
  • How to handle these requests within the legal timeframe, 
  • What to do when you accidentally send data to the wrong person, 
  • Who has access to customer databases and why that matters, 
  • How to write privacy-friendly product descriptions and marketing emails, and
  • What happens when a customer withdraws consent

You'll see real examples of what goes wrong: cookie banners that assume consent, deletion requests that get ignored, order confirmations sent to the wrong email, customer service accessing data they shouldn't, and marketing that doesn't respect opt-outs.

By the end, you'll know how to handle customer data requests correctly, avoid the most common mistakes that trigger complaints, recognize when something needs to be escalated, and protect both customers and your company.

Stop worrying about whether you're doing it right. Learn what "right" actually looks like.


Modules

  • GDPR and Your Online Store – In this module, participants will learn how to identify personal data processed through an online store and how to manage it lawfully, from the moment a user visits the site to the completion of a purchase, delivery, or return. The training explains the conditions for lawful collection, sharing, and storage of data, as well as the risks of improper processing. Special emphasis is placed on recognizing risky practices, such as vague consent requests or excessive data collection, and on the correct response in case of errors or security incidents.

Lessons

  1. Chapter 1

     Poglavlje 1

     GDPR and Your Online Store

  2. Chapter 2

     Poglavlje 2

     Quiz

Why Register?

  • Reduce the risk of inspections, complaints, and regulatory fines : protect yourself and your organisation.

  • Minimize legal and financial liability by educating your employees.

  • Gain essential skills for protecting user data in everyday business cases.

  • Learn to identify and avoid risky scenarios that could lead to personal data breaches.

  • Receive practical guidance on aligning your online store processes with the GDPR without compromising the user experience.

  • Improve the security and legality of your online store.

Reach your full potential.

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